No, you don’t have to be home. Many of our clients provide us with a key or entry instructions.
What happens if I need to reschedule?
We understand that plans change. Please give us at least 48 hours' notice to reschedule or cancel.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you're unhappy with any part of the service, let us know within 24 hours, and we’ll do our best to make it right.
What if something is damaged during the cleaning?
While we take great care in cleaning, accidents can happen. If anything is damaged, we will address it immediately and take appropriate action.
How far in advance should I book a cleaning?
We recommend booking at least a few days in advance. For peak times, such as holidays, booking earlier is advised.
How do I prepare for my cleaning service?
To help us clean efficiently, we ask that you pick up personal items and clear surfaces. No need to do any pre-cleaning!
How long does a standard cleaning take?
The time varies based on the size of your space and the level of cleaning needed. A typical cleaning takes between 3 to 4 hours.
